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 Making an appointment

Our standard appointments are between 30-40 minutes. If you require longer with the Dentist please inform our front office coordinator so we can make the arrangements in the Dentist’s schedule. Our front office coordinators are fully trained and may ask you about the dental issue that you are experiencing in detail. This will ensure that your Dentist has the an idea of what treatment you may need at the appointment.

Parking & Transport

Our surgery is located on level 1 of the 7 Day Taringa Medical Centre in Morrow Street. We are directly located across the road from the Taringa train station. In peak hours, trains run every 10 minutes.

There is a bus stop straight outside the Centre and a Taxi phone in the foyer of the building. If you are in need of a Taxi – we would be happy to assist in calling one for you. If you are Veteran and are eligible we can organise a DVA car to transport you to and from your appointments. Just be sure to ask when you make your appointment.

There is undercover parking that has a lift that takes you straight to the door of our surgery. There is also parking in the centre or roadside parking.

For our disabled patients, there is car parks allocated just for you. The lift is the easiest way to get to us on level 1. We have a disabled toilet on this level and our surgeries are more than big enough to accommodate for any of your equipment. If you need any assistance when you arrive please call our surgery reception and one of our helpful staff will come and help you.

about the dental issue that you are experiencing in detail. This will ensure that your Dentist has the an idea of what treatment you may need at the appointment.

 Health History

At your first appointment we ask that you fill in a health history form. Under the National Standards, we are required to update patient’s medical history every 6 months. If you would like to fill in your medical history before you arrive to your appointment, please click the Medical History Form Button.

Frequently Asked Questions

Priority standby for patients

When making your next appointment, if we are not able to offer you your preferred time we will put you on “Priority Standby”. Our staff will call you and offer you, your preferred appointment if it becomes available. The most popular times for appointments are 8.00 am and any appointment after 3.00 pm. Please keep this in mind when calling for an appointment.

Cost of Treatment

An estimate of treatment costs can be provided before all appointments. We also provide detailed quotations of any required treatment. These include item numbers so you can check your health fund rebate prior to treatment.

New patients often ask if we are preferred providers. No – we are not preferred providers to any of the health funds. We want our patients to be able to have the freedom to chose what treatment they would like to have and what they need to have, rather than depending on what their health fund allows them to have. Click here to read the frequently asked questions to the Australian Dental Association about your private health insurance and the preferred provider option.

Waiting times

We do value your time and are successful with running on time most of the time. However sometimes there are emergencies that arise that are out of our control. We will either call you to inform you of the small delay or let you know when you arrive. We do our best to keep you informed at all times. In the event of a delay you are more than welcome to enjoy a cup of coffee or tea. We would like to ask that you arrive to your scheduled appointments on time. If you are a new patient, a preference of coming 10 minutes earlier so that you can fill in a Health History form. It is at the discretion of the Dentist or Hygienist if you are late, whether you will still be seen.

After hours appointments

For your convenience we offer appointments before 9.00 am and after 5.00 pm. These appointments are the first appointments to be booked. The surgery is open of an evening until 7.00 pm every Tuesday and every second Monday, Wednesday and Thursday.

Payment Arrangements

We are able to process your health fund claim on the spot with your private health fund card. We accept all heath fund cards. The balance can be settled by cash, Eftpos, cheque, Visa, Mastercard or Amex. Full payment is expected and appreciated at the conclusion of each visit.

Our surgery accepts patients who are Veterans and the Medicare Child Dental Benefit Scheme. Call us to see if you are eligible.

Cancellation policy

We understand that at times you may not be able to keep your appointment, so we appreciate your cooperation in letting us know at least 48 hours in advance. By assisting us in this way, you may be helping someone else in gaining an otherwise unavailable appointment. Failing to attend an appointment or not giving us sufficient notice when cancelling an appointment may incur a fee.

Failing to attend without notice

Patients who fail to attend 2 appointments without notice will incur a $75.00 fee and will be unable to make any further appointments until the account is paid.

Communication with the Dentists & Hygienists

Due to scheduling, Practitioners are not able to take non-urgent telephone calls from patients while treating patients. Our Front Office staff will direct your message and may return the call on behalf of the Practitioner.

Active Maintenance

As part of our commitment to preventative health, patients may receive a reminder letter or email to remind them they are due to come back for their regular examination and clean. We call it “Active Maintenance” at Absolute Dental Care. Like a car if you maintain your teeth and gums every 6 – 12 months then you will have less issues not just with your oral health but with your overall health. If you do not wish to be on our reminder list please inform the Front Office staff.

Language & Interpreter Service

If English is not your first language, we will do our best to make you feel as comfortable as possible when coming to our surgery. Whatever your preferred language; we can help you organise an interpreter to assist with any language barriers. Absolute Dental Care uses the telephone interpreter service 1300 131 450. We can organise an “over the phone” service with 48 hour notice. We are lucky to have staff who are fluent in either Japanese or Mandarin. Let us know if you need assistance.

Privacy & Data Security Policy

The purpose of this document is to outline how Absolute Dental Care complies with its confidentiality and privacy obligations. As an organisation, Absolute Dental Care’s principal concern is and always will be the health of patients who visit our practice. A high level of trust and confidentiality is required to ensure the confidence of the patients we treat. Patients can be assured that their privacy will be protected when visiting or surgery.

Absolute Dental Privacy Policy

Patient Feedback

Our goal is to provide a quality and professional service in a comfortable environment. We are happy to hear from you – should yo have any concerns or suggestions, please telephone or write to us.